KUWAHARA International Co., LTD (known as KUWAHARA from here on) Warranty Policy.
If you have a warranty issue, please review our warranty policy before contacting us.
EXTENT OF LIMITED WARRANTY
Except as otherwise set forth herein, KUWAHARA warrants its products for the following:
Aftermarket products to be free from defects in materials or workmanship for a period of one year (12 months) following the original purchase from an authorized dealer (does not include 3rd party sales such as Amazon, Ebay, Craigslist, PinkBike etc or any second-hand purchase, giveaway etc).
Soft goods (clothing, hats etc) are covered for a period of 30 days from date of purchase.
This warranty applies to the original owner only and is not transferable. Claims under this warranty must be made through the retailer where the bicycle or the KUWAHARA component was purchased. Original proof of purchase is required to confirm date of purchase and that it was from an authorized dealer.
The cost of shipping the product back and any labor charges incurred are not covered. However, KUWAHARA will cover shipping costs of the replacement item to you.
Except as described herein, KUWAHARA makes no other warranties, guaranties, or representations of any type (express or implied), and all warranties (including any implied warranties of reasonable care, merchantability, or fitness for a particular purpose) are hereby disclaimed.
For non-Japan residents; please contact the KUWAHARA distributor in the country which you purchased the KUWAHARA product. International distributors can be found on our websites (click here) and also in our catalogs
Japan residents, contact the authorized dealer where you purchased the item from or KUWAHARA email about your warranty issue before returning it. You must prepare before you shipping also forwarding images/pictures of the item and include the receipt or other proof of original ownership.
The product must be returned as it was originally purchased, with no parts removed or retained.
Once the warranty return has been confirmed with the KUWAHARA warranty department, you must send the product back to KUWAHARA.
After KUWAHARA examines the product and determines it is defective or faulty, your product will be replaced free of charge. Warrantied products are subject to repair, availability or alternative products deemed more suitable by KUWAHARA. Exact color and model is not guaranteed.
This warranty statement gives the customer specific legal rights. The customer may also have other rights which vary from country to country elsewhere in the world.
To the extent that this warranty statement is inconsistent with the local law, this warranty shall be deemed modified to be consistent with such law, under such local law, certain disclaimers and limitations of this warranty statement may apply to the customer. For example, some states in the United States of America, as well as some governments outside of the United States (including provinces in Canada) may:
Preclude the disclaimers and limitations of this warranty statement from limiting the statutory rights of the consumer (e.g. United Kingdom).
Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations.
LIMITATIONS OF LIABILITY
To the extent allowed by local law, except for the obligations specifically set forth in this warranty statement, in no event shall KUWAHARA or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages.
LIMITATIONS OF WARRANTY
This warranty does not apply to products that have been incorrectly installed and/or adjusted/maintained.
This warranty does not apply to damage to the product caused by a crash, negligence, race incidents, impact, abuse of the product, non-compliance with manufacturers specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design.
Items that have been warrantied previously will only be covered with a 30 day manufacturer defect warranty, and not the full warranty.
These items may not be warrantied a second time, and will be treated on a case by case basis.
This warranty does not apply when the product has been modified, including, but not limited to any attempt to open or repair a product. Modifications from the products original condition include painting, polishing, chroming or re-anodizing.
This warranty does not apply when the serial number or production code has been deliberately altered, defaced or removed.
This warranty does not apply to carbon fiber handlebars installed without carbon paste and/or tightened to in excess of the recommended torque setting and /or installed with non-carbon safe stem/brake levers/grips.
This warranty does not cover carbon fiber products that are damaged through crashing, impacts or from owner neglect or lack of proper care and maintenance.
This warranty does not apply to counterfeit or grey market products.
This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, natural fading of colors/materials over time and/or exposure, failure to perform regular maintenance and service according to
KUWAHARA recommendations and/or riding or installation in conditions or applications other than recommended.
Wear and tear parts are identified as including but not limited to:
Dust seals • Bushings • Rubber moving parts • Foam rings seals • Stripped threads/bolts (aluminium, titanium, magnesium or steel) • Brake sleeves • Brake pads • Chains • Sprockets • Cassettes • Shifter and brake cables (inner and outer) • Handlebar grips • Shifter grips • Jockey wheels • Disc brake rotors • Wheel braking surfaces • Bearings • Bearing races • Pawls • Transmission gears • Spokes • Free hubs • Corrosion • Tools • Velcro fasteners • Tires
Crash Replacement Policy
In cases where a product is damaged by the results of a crash, negligence, race incidents, impact, abuse of the product, non-compliance with manufacturers specifications of usage or any other circumstances in which the product has been subjected to forces or loads beyond its design,
Items that have been warrantied previously or replaced under the crash replacement policy will only be covered with a 30 day manufacturer defect warranty, and not the full warranty. These items may not be warrantied a second time, and will be treated on a case by case basis.
Notwithstanding anything else set forth herein
This warranty shall not cover damages caused by the use or failure of parts of different manufacturers.
This warranty shall not cover damages caused by the use of parts that are not compatible, suitable and/or authorized by KUWAHARA for use with KUWAHARA components.
This warranty shall not cover damages resulting from commercial (rental) use.
Products are used at the owner’s own risk. KUWAHARA products have been engineered and manufactured using the best materials and workmanship available and are intended to be used by experienced bicycle riders.
These products are to be installed or assembled by an experienced bicycle mechanic and used only in the manner intended by the bicycle manufacturer. Be sure to follow any enclosed instructions when installing KUWAHARA products.
Do not use a KUWAHARA product if defective or damaged. The purchaser or user assumes all risks associated with the use of this product.